TERMS & CONDITIONS – GIFTFROM.AE

Effective Date: 28 Jun 2026

1. Introduction

Welcome to GiftFrom.ae. These Terms & Conditions govern your use of our website and services. By placing an order or using our platform, you agree to comply with these terms.

GiftFrom.ae reserves the right to update or modify these Terms at any time without prior notice.

2. Use of Website

By using our website, you confirm that:

• You are at least 18 years old or using the platform under parental/guardian supervision

• All information provided is accurate and complete

• You will not use the website for any fraudulent or unlawful activity

We reserve the right to restrict or terminate access for misuse.

3. Orders & Acceptance

All orders placed through GiftFrom.ae are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order at our discretion

• Request additional verification for suspicious or high-value orders

• Cancel orders due to pricing errors or stock unavailability

Order confirmation does not guarantee final acceptance until processing begins.

4. Pricing & Payment

• All prices are listed in AED (United Arab Emirates Dirham)

• Prices may change without prior notice

• Full payment is required at the time of order unless otherwise stated

• We are not responsible for bank or payment gateway fees

5. Product Information & Substitutions

Due to the seasonal nature of flowers and gift items:

• Products may slightly vary from images shown

• Substitutions of equal or higher value may be made without prior approval

• We ensure overall style, quality, and value remain consistent

6. Delivery Policy

We provide delivery across the UAE, including Dubai, Abu Dhabi, Sharjah, and other emirates.

• Delivery times are estimated and not guaranteed

• Delays due to traffic, weather, or external factors are not our responsibility

• Incorrect address details may result in failed delivery or additional charges

• If the recipient is unavailable, delivery may be completed to reception/security or rescheduled

7. Cancellation Policy

• Orders can only be cancelled before processing begins

• Once preparation or dispatch has started, cancellation is not allowed

• Same-day or urgent orders are strictly non-cancellable

8. Refund Policy

Refunds are only issued under specific conditions as per our Return & Refund Policy. GiftFrom.ae reserves full authority to approve or reject refund requests.

9. Liability Limitation

GiftFrom.ae shall not be held liable for:

• Delays or non-delivery caused by external factors

• Incorrect information provided by the customer

• Indirect or consequential losses

Our liability is strictly limited to the value of the order placed.

10. Force Majeure

We are not responsible for delays or failure in service caused by events beyond our control, including but not limited to:

• Natural disasters

• Government restrictions

• Strikes or transport disruptions

• Technical failures

• Emergencies or pandemics

11. Intellectual Property

All content on GiftFrom.ae, including images, logos, text, and designs, is the property of GiftFrom.ae and may not be used or reproduced without permission.

12. Customer Responsibilities

Customers agree to:

• Provide accurate delivery and contact information

• Ensure recipient availability

• Review order details before payment

Errors made by the customer are their sole responsibility.

13. Right to Refuse Service

We reserve the right to refuse service, cancel orders, or restrict access to any user at our sole discretion without explanation.

14. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to UAE jurisdiction.

15. Contact Information

GiftFrom.ae Support Team
Email: info@giftfrom.ae
Dubai, UAE

By using GiftFrom.ae, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.