RETURN & REFUND POLICY – GIFTFROM.AE

Effective Date: 28 jun 2026

1. Overview

At GiftFrom.ae, we focus on delivering fresh, high-quality flowers and premium gifts across the UAE. Due to the perishable and customized nature of our products, our return policy is limited and designed to ensure fairness while maintaining product quality standards.

By placing an order, you agree to the terms of this Return & Refund Policy.

2. No Return Policy (Perishable Goods)

All floral arrangements, cakes, chocolates, and perishable gift items are non-returnable once delivered, due to hygiene, freshness, and safety reasons.

We do not accept returns for:

• Fresh flowers and bouquets

• Cakes and edible items

• Customized or personalized gifts

• Gift hampers once opened or delivered

3. Eligible Refund Cases

Refunds or replacements may only be considered under the following conditions:

• Wrong product delivered (verified by our team)

• Damaged or defective item received (reported within 2 hours of delivery)

• Order not delivered due to internal operational failure

All claims must be supported with clear photo evidence and submitted within the required time frame.

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Incorrect or incomplete address provided by the customer

• Recipient unavailable at the time of delivery

• Minor differences in color, design, or arrangement style

• Natural variations in flowers due to seasonal availability

• Delays caused by traffic, weather, or external factors

• Change of mind after order processing has started

5. Replacement Policy

Where applicable, GiftFrom.ae may offer a replacement instead of a refund. Replacement decisions are made at our sole discretion and are subject to product availability.

6. Cancellation Impact on Refunds

• Orders cancelled before preparation may be eligible for partial or full refund (after deduction of processing fees)

• Orders already prepared, dispatched, or delivered are strictly non-refundable

• Same-day and urgent orders cannot be cancelled once confirmed

7. Delivery Confirmation

Once an order is marked as delivered (including delivery to security, reception, or as per customer instruction), it is considered fully completed and no refund claims will be entertained.

8. Quality Assurance

We ensure all products are prepared and delivered with care and high quality standards. However, due to the natural nature of flowers and handcrafted arrangements, slight variations are normal and not considered defects.

9. Refund Processing Time

If a refund is approved:

• Processing time: 5–10 business days

• Refund method: Original payment method only

• Bank or payment gateway delays are not our responsibility

10. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery details

• Ensuring recipient availability

• Reviewing order details before confirmation

Errors from customer side are not eligible for refunds.

11. Policy Updates

GiftFrom.ae reserves the right to update or modify this policy at any time without prior notice.

12. Contact Us

For return or refund-related queries:

GiftFrom.ae Support Team
Email: info@giftfrom.ae
Dubai, UAE

By purchasing from GiftFrom.ae, you acknowledge and agree to this Return & Refund Policy.